Policies & Integrity
Shipping Policy
We believe in slow food, but prompt logistics. All orders are processed from our heritage facility within 24–48 hours of confirmation.
Standard Delivery Timelines
- • South India: 2–3 Business Days
- • Rest of India: 5–7 Business Days
- • Remote Locations: Up to 10 Business Days
Eco-Conscious Packaging
To preserve the nutritional integrity of our grains, we use vacuum-sealed, BPA-free liners inside recycled cardboard boxes. We minimize plastic usage to ensure your food remains as pure as the soil it grew in.
Returns & Refunds
Due to the heritage nature and perishable status of food consumables, we cannot accept returns once a package has been opened or the seal is broken.
Damaged or Incorrect Items
If you receive a package that is visibly damaged or contains the wrong item, please take a photograph and contact us at care@krisova.in within 48 hours of delivery.
Refund Process
Approved refunds are processed to the original payment method within 7–10 business days. We do not provide cash refunds for digital transactions.
Privacy Commitment
We respect your privacy as we respect our seeds. Krisova never sells, rents, or shares your personal information with third-party marketers.
Data Usage
Your data is used exclusively to facilitate order fulfillment, process secure payments via our encrypted gateways, and communicate essential updates regarding your Krisova experience.
Terms of Service
By accessing this website and placing an order, you agree to be bound by the high standards of our heritage community and the terms outlined herein.
1. Product Representation
As we deal with heritage grains, natural variations in color, texture, and size may occur. These are markers of authenticity, not defects.
2. User Conduct
Users are responsible for maintaining the confidentiality of their accounts and for ensuring the accuracy of delivery information provided.
3. Intellectual Property
All content on this site, including the branding, editorial photography, and proprietary descriptions, are the intellectual property of Krisova Heritage Grains.